Website Help Information
This section of the site is designed to help you with any issues you have when using the website. We have included information on how to use the site for example logging in, logging out, purchasing goods and so on.
If you are struggeling with anything in particular that is not explained in the site or if you have any comments on making our site easier to use then please don't hesitate to contact us.
- How do I register?
- How do I login or out of my account?
- How do I add or change my delivery address?
- How do I add or remove an item from my creel?
- Can I track my delivery or see the status of my order?
- How do I comment on my order?
How do I register?
There are two ways to register an account with Isle of Skye Smokehouse. Click ‘My Account’ on any of the pages in the website, in the top right hand corner of the page. In the brown box on the right hand side click ‘Register’. Then simply fill in all your contact details, which should be the billing address, let us know how you heard about us, enter the code for validation and click ‘Register’.
Once you register you will be able to amend your billing address, view past and present orders and add, remove or edit delivery addresses.
From there you can start shopping for some our delicious seafood!
You can also register once you have already added seafood into your creel, just as detailed above. Once you have registered you will be able to either continue shopping by clicking onto the online shop or review the items already in your ‘creel’ to carry on to the check out.
How do I login or out of my account?
On any page of the website simply click ‘My Account’ in the top right hand corner of the page, and in the green box under ‘Login’ enter the email address you registered with and the password you chose when initially registering. You will then be able to take a look back at all the previous orders you have placed, check the status of your current orders, add, edit or delete delivery addresses, add comments to your orders, and so on!
Don’t worry if you’ve forgotten your login details, simply enter your email address and click ‘Forgotten Your Password?’ and we will email you your password.
To logout of your account at any time, on any page of the website in the top right hand corner beside your name, click ’logout’. If you still have items in your creel, these will remain there even once you logout.
How do I add or change my delivery address?
Once logged into your account you can add as many delivery addresses as you think you will need. In ‘My Address Book’ on the right hand side, click ‘+ Add an Address’ and in this page you can enter the address or addresses you want to deliver to, whether it’s your sister in Cornwall or your son in Manchester. Complete the various sections, similar to when you registered initially, and verify the postcode by selecting the correct house name or number and street. This is so we can make sure we deliver to the correct address.
Once you have added an address, you can easily change it by clicking ‘Edit’ beside that address. Once you have made any amends ensure you click ‘Add/ Edit Address’ to confirm the changes. You can also change which delivery address is the default one, in ‘My Account’ above where your addresses are stored, simply pick which address you would like to be the default, from the drop down options.
How do I add or remove an item from my creel?
To add any seafood into your creel, simply take a look around our online shop, pick which type of seafood you would like from the drop down options e.g. Isle of Skye smoke sliced pack 200g, then select the quantity you would like e.g. 3, then click ‘Add to Creel’. The items will be added to your creel and you will be taken to the page showing the contents of your creel.
To add or remove items to your creel, in the ‘Amend Qty’ column, simply click ‘+’ or ‘-’ to add or remove the relevant items from your creel. Your creel content and total order value will be amended accordingly.
At this point you can ‘Continue Shopping’ or ‘Proceed to Checkout’.
Can I track my delivery or see the status of my order?
Yes you can! When you are logged into your account all the orders you have placed, both past and present, are listed below your account details and delivery addresses.
Each order is listed with the reference number you received when you placed your order. The orders are also listed depending on their status – if your order is pending payment, this will be at the top of the list, if your order is dispatched it will be lower down, and if it’s completed it will right at the foot of the list.
Once the order status has been changed to ‘Dispatched’ you can track the status of the order through our courier company, TNT. Click the ‘View’ button beside the dispatched order and this will take you to the full order details for the delivery. Under the ‘Order Details’ at ‘Order Status’ there is a clickable link which will take you directly to the TNT website where your order can be traced and you can see at what stage in the delivery process your delivery is.
How do I comment on my order?
If you have any queries or comments regarding your order, at any stage of the process, click ‘Comment’ beside the order you want to make a note on. This will take you to a text box where you can add any comments, questions or queries you may have. This text box is limited to 255 characters, but the number of characters you have used is tracked below the text box. Once you have added your comments, enter the code to verify the details and you will be taken back to your account.
We will then respond accordingly, by adding another comment to your account, which you will be able to see when you login, or by calling or emailing you directly.